Exchange Policy

In choosing to shop at Jaipuriya.com, you, as the buyer, agree to our shopping terms, conditions and policies.

We work on a MADE-TO-ORDER model only and request the customer to read the item description and look at the images of the item carefully before ordering. 

We offer Size Exchanges Only.  
We need to be informed of any exchange request WITHIN 7 DAYS of receiving the item.


How do I exchange a product?
In case the size does not work, we offer exchanges. Please inform us as soon as the order is received via email on [email protected] 
or via message/WhatsApp on +91 6376626120
Please do mention your NAME and ORDER NUMBER. 

We offer reverse pick up facility (subject to availability in your location). Kindly message us on WhatsApp to check availability.

If not available, the product needs to be sent back to us within 7 days of receiving, using a reliable courier service of your choice. The address is:
 
Jaipuriya Fab Pvt Ltd
C-41 Dev Nagar, Tonk Road
Jaipur - 302018,Rajasthan
+91 6376626120  

Once we receive the product, we shall dispatch your replacement within 3 to 5 days. 

    • There are NO EXCHANGES on discounted products.
    • Certain items like dupattas, odhnis and unstitched fabric are not eligible for exchange.
    • No exchanges are possible in sizes larger than size 4XL in Kurtas and Sets
    • No exchanges are possible in sizes smaller  than size Small in Kurtas, Sets, Bottom Wear and Dresses.
    • No exchange is possible in Dresses larger than size XXL.
    • The products should be unused, unwashed and in the same condition as they were received in.
    • No Exchange is possible in Linens
    • Please note the shipping fee is non-refundable. (Intl Orders ONLY)


    How do I cancel an order?

    Orders can be cancelled by emailing us on [email protected] or messaging us on WhatsApp at +91 6376626120. Orders can be cancelled only before your shipment has been dispatched. 

    What if I received a damaged product?
    In case you receive a damaged product, please inform us on the day of delivery.

    • 'Damage' does not include any issue with the product pertaining to the style/design of the product.
    • Bleeding and rubbing of vegetable dyes (especially the Indigo dye) is not a defect and exchange requests will not be accepted for this reason. 
    • Please read all details on the product description regarding  hand block prints before ordering.
    • Please note that 10% variation in colour and shade is to be expected due to screen quality and brightness. 

     

     

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