Exchange Policy

In choosing to shop at Jaipuriya.com you, as the buyer, agree to our shopping terms, conditions and policies.

No refunds possible. Only exchanges offered. 
Refunds are ONLY in the form of store credit vouchers. 

How do I exchange a product?
In case the size does not work, we offer exchanges. Please inform us as soon as the order is received via email on [email protected] 
or via message/WhatsApp on +91 6376626120
Please do mention your NAME and ORDER NUMBER. 

We do not offer reverse pick up facility and the product needs to be sent back to us  within 7 days of receiving, using a reliable courier service of your choice. The address is: 
Jaipuriya Fab Pvt Ltd
C-41 Dev Nagar, Tonk Road
Jaipur - 302018,Rajasthan
+91 6376626120  

Once we receive the product, we shall email/SMS the voucher code equal to the amount of the returned item and you can use it to shop on the website. 

    • There are NO EXCHANGES on discounted products.
    • Certain items like dupattas and odhnis are not eligible for exchange.
    • No exchanges are possible in sizes larger than size 4XL in Kurtas and Sets
    • No exchanges are possible in sizes smaller  than size Small in Kurtas, Sets, Bottom Wear and Dresses.
    • No exchange is possible in Dresses larger than size XXL.
    • The products should be unused, unwashed and in the same condition as they were received in.
    • No Exchange is possible in Linens
    • Please note the shipping fee is non-refundable. 


    How do I cancel an order?
    Orders can be cancelled by emailing us on [email protected] or calling us at +91 6376626120. Orders can be cancelled only before shipment has been dispatched. 

    What if I received a damaged product?
    In case you receive a damaged product, please inform us within 2 days of delivery.

    • 'Damage' does not include any issue with the product pertaining to the style/design of the product.
    • Bleeding and rubbing of vegetable dyes (especially the Indigo dye) is not a defect and exchange requests will not be accepted for this reason. 
    • Please read all details on the product description regarding  hand block prints before ordering.
    • Please note that minor variations in colour (up to 10%) may be seen due to different monitors. 

     

     

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