FAQs

Frequently Asked Questions 

What is Jaipuriya?
Jaipuriya is an Indian apparel brand, based out of Jaipur. We print and design our own apparel.

How to order?
There are two ways to order with us

  1. On our website – Jaipuriya.com
  2. Via our whatsapp number +91 6376626120
    To order via whatsapp, please message us on +91 6376626120

How do I work out my size?
Each product has a size chart on the product page. The measurements on the size chart are ready garment measurements.
To work out your size, add one or two inches to your exact body measurements, depending on the fit you like. We order sizes from XS to 7XL. Bigger or smaller sizes can be made to order. 

How can I pay?
For Indian deliveries- We accept all modes of payment: Online payment via credit cards, debit cards, net banking, UPI payment, direct bank transfer and Payment on Delivery
 
For overseas deliveries- The orders need to be pre-paid. We accept overseas credit card payments and PayPal payments.

Do I pay any shipping charges?
Shipping is free across India.
 
For overseas deliveries, shipping is chargeable based on the weight of the products. You can order online and the site works out the shipping charges for you based on the weight of the products in your order. 
We are charged by our delivery partner to ship your order to you and we charge you the amount we are being charged. We do not make any money on the shipping charges. 

How long does it take for my order to reach me?
We only work on a made-to-order model and do not keep inventory stocked. Each piece is made fresh upon order and size confirmation. Once we have that, we need a minimum of 7 to 10  days to process and dispatch.
And another 2-4 days for the courier to reach depending on location. Weekends and holidays are non working days for us. 

The approximate time for delivery is 10-15 working days from the date we have a confirmed order along with size confirmation.

How will I know that my order has been shipped?
We share shipment tracking details via email and SMS when we ship your order.

Do you have physical stores?
We only sell online via our website Jaipuriya.com. We have no physical stores. 

Do you offer wholesale pricing?
Jaipuriya does not offer products at wholesale pricing. Nor do we work with re-sellers.

How can I reach Jaipuriya?
The best way to reach us is via WhatsApp (+91 6376626120). Alternatively, you can email us on [email protected] We do not have a calling helpline. 

Can I return or exchange a product I have purchased?
In case the size and fit does not work, we offer exchanges. We do not do offer cash refunds. Refunds are ONLY in form of store credits. 

How do I exchange a product?
If you wish to exchange a product, please inform us within 7 days of receiving it via one of the following methods
- Email on [email protected]
- WhatsApp us  at +91 6376626120

Please mention your Name and Order number.

Can I ask for customization?
We offer 11 sizes to pick from and offer size customisations. 
Customisations are applicable to paid orders only and are chargeable by Rs100/Rs200 depending on the customisation

 

 

 

 

 

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