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FAQs

Frequently Asked Questions 

What is Jaipuriya?
Jaipuriya is an Indian and fusion wear brand, based out of Jaipur. We print and design our own apparel.

How to order?
There are two ways to order with us

  1. On our website – Jaipuriya.com
  2. Via our whatsapp number +91 9653253736
    To order via whatsapp, please share all the required information for placing the order- Name, Complete address with pin code, Mobile number, Email ID, product needed, size needed and preferred mode of payment- Online card payment/ Paytm/ Net banking/ Cash on Delivery

How do I work out my size?
Each product has a size chart on the product page. The measurements on the size chart are ready garment measurements. To work out your size, add one or two inches to your exact body measurements, depending on the fit you like. We order sizes from Xsmall to 7XL. 

How can I pay?
For Indian deliveries- We accept all modes of payment: Online payment via credit cards, debit cards, net banking, Paytm, direct bank transfer and cash on delivery (only within India)
For overseas deliveries- The orders need to be pre-paid. We accept overseas credit card payments and PayPal payments.

Do I pay any shipping charges?
Shipping is free across India.
For overseas deliveries, shipping is chargeable based on the weight of the products. You can order online and the site works out the shipping charges for you based on the weight of the products in your order.

How long does it take for my order to reach me?
We only work on a made-to-order model and do not keep inventory stocked. Each piece is made fresh upon order and size confirmation. Once we have that, we need 7 to 10 working days to process and dispatch. And another 3-4 days for the courier to reach depending on location.
The approximate time for delivery is 10 -15 days from the date we have a confirmed order along with size confirmation.

How will I know that my order has been shipped?
We share shipment tracking details via email and SMS when we ship your order.

Do you have physical stores?
We only sell online via our webstore Jaipuriya.com. We have no physical stores. 

Do you offer wholesale pricing?
Jaipuriya does not offer products at wholesale pricing. Nor do we work with resellers.

How can I reach Jaipuriya?
You can call our Helpline on +91 6376626120 between 10 AM and 6 PM, Monday to Saturday.
Our email is hello@jaipuriya.com and whatsapp helpline is +91 9653253736.

Can I return or exchange a product I have purchased?
Please return the garment within 7 days of receiving it if the size and fit does not work. We will issue a voucher equal to the amount of your purchase. This will be valid for ONE month from the date of issue. We are unable to make any cash refunds. Refunds are issues in form of store credit vouchers.
Returns and Exchanges are possible only for domestic orders. We are unable to offer these for international orders.

Do you offer customization?  What are the charges?
Jaipuriya does not offer any alterations or customization. We have a choice of 11 sizes to pick from -  XS to 7XL. 

When are your new launches scheduled?
We have a new launch in the first week of every month.

Where are you based?
Our offices are warehouse are at Jaipur.
Phone +91 6376626120
Whatsapp +91 9653253736
Email hello@jaipuriya.com